Your internet, sir!

Hi,
We are again on the ether. Today we’d like to speak about one basic principal of successful business – loyal customers. This topic has already been written about in many intelligent books and articles, this topic is taught at courses at high educational establishments. And nevertheless, every time we face some low quality service we put a question: “Why do people not follow such very simple principals in working with clients as smiling to customers, listening carefully their requests and appreciating each single client?”

The client is a king! This should be clear to all service or product providers because operating in the world of overproduction the only thing that can save a company is the love of its clients! :) For, the Chinese will copy any product and immigrants from the third world countries will provide the same services at a much lower price! ;)

Let me show a typical example when a company loses the loyalty of its customers. My internet provider and I cooperated together for 4 years. I paid the most expensive tariff, technical services and other related services. Sometimes there were problems with the connection quality but they usually were quickly eliminated. And all of a sudden I find myself without internet for 1 day. Surely, I call to the technical service and the answering machine responds that there are problems on the line and provides no information about the terms of problem removal. Two days after, when I had already lost my patience, I called to the client support service and told them how long I had been the client of the company and how much important it was to retain customers (since we truly believe that it is much more beneficial to maintain contact with clients rather than to obatain attention of potential ones) and asked them to give me any information about when the problem with my internet access would be resolved. I was promised that my internet connection would come alive within one day.
A day after I call the client support service again and they communicated again the same message: technicians were working to fix all the breakages on the line; nobody knew when they would finish.

My patience has run out and consequently I am with internet now… and with a new provider! :)

MS Access and Web: making them understand each other

Hi,

This time we would like to make a presentation of a solution in MS Access. From the general point of view, the solution is very common. It provides interfaces and logics for a user to deal with data in a database. However, the trick here is that some data is taken by the application from a web catalogue supported by the user.

This is how it is done:


With this presentation, we wanted to underline the ease with which it becomes possible to implement the cooperation between your desktop applications and web. Think of the automation of many processes that you might experience: tracking site changes, retrieving web content, getting data from your web site and using it in your applications and many more.
Feel free to contact us with any questions, suggestions and ideas about this topic.

This time, unlike usually, we could not publish the solution. So, this video remains a pure demonstration.
However, you might still want to visit our web site http://www.yRiver.it
where in the category OUR PROJECTS
you will find other projects, solutions, ideas and concepts. :)

Techedge timesheet with Excel

Hi guys,

I finally want to publish the tool that I use to fill in my timesheet web report. Maybe it will be useful for someone else from Techedge or KPedge if there are people who dislike spending time doing repetitive click-wait-copy-paste-click activity in their browser. Things are much easier and faster if done in Excel. :)

Below you can see a brief video presentation of how it actually works.


It is already a tradition that you can freely download the application from our web-site http://www.yRiver.it
(TimeReport_Example.zip)
which is actually located in the category OUR PROJECTS
where you will find other projects, solutions, ideas and concepts. :)